hello Again
Neil,
I have checked the things you said to check the view and sort by and they were set as you suggested.
Marisa,
Some of the contacts that will not sync have notes but others that will not sync do not have notes! None of my contacts have pictures.
I have some info from HTC website
it says you have to enable the correct com/USB port. 4.
HTC: Support: FAQ: HTC Touch Dual
Does this mean I MUST have com4 as the port but on the device, the PC or both? I have asked HTC to clarify this as I have tried all of their other suggestions and I CANNOT see how to get activesync to let me assign this port either on the deivce or on the PC.
HTC say ask microsoft but microsoft say ask HTC as it is preinstalled software!
(Interestingly HTC says you can use different versions of activesync but when you install an older version and try to connect to the device, the device says it needs version 4.5)
I tried this at about 4am. I unistalled activesync from my PC, hard reset the phone (again!) installed activesync version 4 and got a message on the device when I tried to connect saying I had to use version 4.5.
So I unistalled version 4 installed version 4.5 and had the same problem.
Activesync help says you can choose the com port during first connection but it do not let me do this.
I wonder if there is any way to reinstall activesync on my device? a long shot but then I am well into long shots now!!
thank you all for your help and advice.
Elly