[neilm]

That looks like good news on HTC's part- at least they acknowledge your problem.

The results of your daughter's laptop are a little confusing- you say you installed OL 2007, but that you got some of her contacts onto your Touch? Was she previously using another version of Outlook?

To make the test more valid, you really need to try with a clean version of your own data only as the Outlook.pst file- if your daughter had her own OL file, you may have simply imported your data into her file.

Anyway, the fact that even this hybrid pst file (some of yours and some of hers!) still only resulted in some of your data going across but all of hers, and the fact that Dave was able to import all your data into his Touch without error, makes this look more like a cable or device fault (though I still can't see why a hardware fault would be so choosy!)

Good luck with HTC!

[Edit: BTW- if HTC want evidence of your efforts, point them at this thread!]