htc kaiser tytn Iis not recognized by active sync

[tymyung]

Hello guys,

very happy to be part of this group , need some assistance on this problem of mine.
My kaiser tytn II is not recognized b activesync . I hard resetted the unit also reinstalled my laptop running windows xp service pack 2 but still nothing happens when i plug in the usb cable of the kaiser onto the laptop.

i have also uninstalled and reinstalled the active sync software 4.5 to no avail.

Could anyone pls. help me with this crazy problem.

likewise , when i am charging the unit from my usb charger i hear a tone every how many minutes from the unit and it doesn't charge at all.the unit would wake up aftr each tone which is about 30 seconds.

sorry to trouble you guys ,and any help would be highly appreciated.

thanks

tym

[cyclist]

With the description of the charging problem, I'm wondering if you have a bad cable. Any chance you can borrow a different cable to try, possibly from a shop if that's where you go the Kaiser?

[neilm]

Hi Tymyung- welcome to 4WM!

As Cyclist says, this seems to be a hardware problem. Can you charge your device from the mains charger?

Had you not had the charging issue, it may have suggested a driver fault in A/S- this can sometimes be got over by going to Settings/Connections/USB to PC and unticking the 'Enable Advanced Network....' checkbox. This forces A/S back to standard USB rather than the faster but more picky RNDIS network protocol.

[tymyung]

I am now trying to check on the usb cable and probably this is the culprit ,will keep you posted on what happens next .

thanks a lot for the assistance and it was very englightening to see that people like you are really a special.thanks

tym

[tymyung]

Originally Posted by cyclist

With the description of the charging problem, I'm wondering if you have a bad cable. Any chance you can borrow a different cable to try, possibly from a shop if that's where you go the Kaiser?

Dear Cyclist ,

you hit the nail on the head , i twiched the cable ends and it connected it shows that you really are experts.thanks a million to all of you here .

thanks
tym

[tymyung]

Originally Posted by cyclist

With the description of the charging problem, I'm wondering if you have a bad cable. Any chance you can borrow a different cable to try, possibly from a shop if that's where you go the Kaiser?

thank you cyclist , you really helped me on this one.

thanks,

tym

[DVS_WiNdz]

Can I continue using this thread? I have the same problem. I've tried all that was suggested and they didn't work. I plugged my girlfriend's Dash and it connected right away. I've tried a few different usb cables and even on a different computer and still doesn't work.

[neilm]

Hi, & welcome to 4WM!

As you have tried different cables, and a different PC, plus your gf's Dash sync's OK, it suggests the problem lies at the Kaiser end (I assume Activesync was correctly set up on the other PC before yo connected?)

Your options are remove the partnerships from the Kaiser, or do a hard reset (back to factory state) and try again.

To remove partnerships, open A/S on the Kaiser and tap Menu/Options. Set the Cursor on any list header (Windows PC, Windows PC2 etc) then tap Delete. Do this for all partnerships (there may only be the one). Now press & hold the power button for 5 seconds to get the forced close message, and shut down. Hold the button again to restart, then once all is stable and you are at the Home Sceen, retry the cable connection.

I that won't work, then a hard reset is required, which does lose all you data so make sure anyimportant info is backed up. Again, once stable, retry the connection. I that still fails, it indicates a harware fault with the USB socket or motherboard.

[DVS_WiNdz]

How do I backup my stuff before hard reset?

[waveydavey]

You'll need to use a backup program. Sprite Backup and SpB Backup seem to be the most highly rated.