problems with orange Tytn II

cheeseslice · 26-05-2008, 01:21 AM

Hi,

I have my new phone a few weeks now and I am quite disappointed with it so I'm posting here hoping that someone can help.

I have a few problems:

With nearly every call I make or receive the phone drops it, or the other person can hear me and I can't hear them.

The phone is so slow, when someone phones me or sends a text it takes 3-4 secs for the phone to start ringing.

The phone is crashing/freezing. Sometimes I can fix this by holding the power button and shutting down but a lot of the times I have to remove the battery.

The battery life is terrible, I'm not using the bluetooth or wifi that much, but the phone is only lasting 2 days.

After buying the phone I purchased some spb applications, mobile shell, diary, pocket plus and phone suite, to increase the functionallity of the phone but my phone had become so slow after installing these that I now only have the spb diary on my today screen.

Is there something I am not doing or that I have done wrong? I have read that there is a new update on the htc website but it keeps saying that the serial number of my phone is wrong and the only information I can find on the orange uk website is a link to download the user manual of the phone.

Any help would be much appreciated because I am beginning to think that I have just bought a brick that I'm stuck with for another 17 months.

neilm · 26-05-2008, 08:59 AM

In some ways your phone seems very under par, though 2 days battery life is good for any device of this type, whether WM or not.

The unresponsiveness is a different matter and suggests memory shortage. If you go to Start/Settings/System/Memory, what are the figures?

It also may be that you have too many remnants of tried programs clogging things up. As a soft reset has not helped, you may need to consider a full factory reset, though this will lose all your currently installed programs and data, so ensure you take copies of data files first.

As this is an Orange phone, HTC updates can't be used- you have to wait till Orange release an update. There are ways around this but with a month old phone I wouldn't recommend that as it can invalidate the warranty.

We can get you over this, but the TyTnII does seem a little more prone to these problems than other devices!

zippyioa · 26-05-2008, 09:23 AM

Quote:

Originally Posted by cheeseslice

With nearly every call I make or receive the phone drops it, or the other person can hear me and I can't hear them.
(Not sure on this one - maybe poor reception?)

The phone is so slow, when someone phones me or sends a text it takes 3-4 secs for the phone to start ringing.
(This can happen, especially if you have a large contact picture and or sound files on the storage card try smaller pics and sounds in the phones memory)

The phone is crashing/freezing. Sometimes I can fix this by holding the power button and shutting down but a lot of the times I have to remove the battery.
(This doesn't sound right - probably be worth trying a hard reset - you will lose ALL of your setting if you do so backup contacts, texts etc - a hard reset MIGHT also help the slow call/text problem and sound issues you mentioned! To hard reset hold down the two buttons either side of the dpad (with - on them) and push the stylus in the reset hole at the same time then follow instructions)

The battery life is terrible, I'm not using the bluetooth or wifi that much, but the phone is only lasting 2 days.
(Thats not too bad! With the big screen and high power of this phone battery is always an issue. I have to charge mine every night or I run out of juice half way through day 2!)

After buying the phone I purchased some spb applications, mobile shell, diary, pocket plus and phone suite, to increase the functionallity of the phone but my phone had become so slow after installing these that I now only have the spb diary on my today screen.
(The more apps that run from startup, the slower you phone gets. Pocket Plus was always a problem for me. If you hard reset try it without installing other apps afterwards to see if you still get slow downs etc. When you are happy install one app at a time until you get a problem - this way you can identify the culprit!)

Is there something I am not doing or that I have done wrong? I have read that there is a new update on the htc website but it keeps saying that the serial number of my phone is wrong and the only information I can find on the orange uk website is a link to download the user manual of the phone.
(You are not doing anything wrong - we have all been there! After years of using these things I still get it wrong sometimes. The HTC update is not available to branded devices like orange, t-mobile and vodafone. There are many "cooked" roms on the xda developers forum which let you upgrade BUT read the info in the newbies wiki first especially the bit about hardspl or you will brick (or knacker) your phone! Also be aware that installing a non-orange rom will invalidate warranty!)

Hi cheeseslice,

I have replied in brackets below each point above.

If you have any questions please ask & welcome to the forum!

Zippyioa

neilm · 26-05-2008, 09:28 AM

Great minds Zippy!

Posted via Mobile Device

cheeseslice · 28-05-2008, 04:29 PM

Thanks for replying, internet has been acting up the past few days and couldn't get on.

I have been messing about with a few of the settings and I think you are right, I'm going to have to hard reset and start again.

I think the call dropping is because the phone is on the 3g network, I have always been on 2g before upgrading to this phone, I was wondering is it possible to have the phone use the 2g network until I need to use a data connection and then switch over. I did try an application called bandswitch but it seems to have messed my phone up even more.

Does it make a bg difference if the application installed on the phone is put to the storage card rather than the phone itself? I have installed all the spb applications to the phone but i'm starting to run out of space.

dmr54 · 28-05-2008, 04:43 PM

There is a view that any application that resides on the today screen is best installed to the device (main memory) and this is certainly true of a number of the SPB products.

Two days battery whilst on 3G is good, mine lasts less than half a day at present with 3G on all the time!

The calls dropping or issues whilst on a call could mean your device is faulty but I would try the hard reset run it vanilla for a while if the problem persists at that point I'd contact Orange for a replacement if it is ok install each app one at a time and run the phone for a while this may help in tracking if an app is conflicting in some way and causing the issues the same applies to the speed issues.

neilm · 28-05-2008, 05:04 PM

To switch between 3G and GSM, open the Settings/Phone control (or go Phone/Menu/Options and tap the Band tab (scroll the tabs if needed). Now set to upper box (Network Type) to GSM and your phone will be limited to GPRS/GSM. If you need 3G speeds, then do teh saem again and select 'Auto'

The switchover from 3G to GSM can certainly make for some instability, especially if you are in a weak signal area.

JamesA · 29-05-2008, 12:27 PM

Hi Mr cheeseslice

Perhaps you could give us a list of the apps you have installed and let us know how much storage and program memory you have free. I have a huge list of stuff installed to the Kaisers main memory and still have 50meg of storage free. I use my storage card to store photos, music and vids tho, have you any of that sort of stuff loaded into my docs for example? As for program memory, i have around 62meg free with no apps running other than my today stuff (Phone alarm, SPB Pocket Plus, SPB weather, SPB time, SPB GPRS monitor and TodayAgenda) and it runs fine. Perhaps something is running and eating this up, which would slow things down a lot.

I use MemMaid to tweek some of the system for a little extra speed. Its also a handy app to clean out any junk, temp files and IE cache etc that can take up space.

http://www.dinarsoft.com/memmaid/