O2 Orbit 2 Stuck in Bootload Loop

[calforba]

Okay - tried that - makes no difference. The trouble is every once in a while it starts working, even for several hours and then freezes. Can anyone tell me how I can contact 02 from France...

[waveydavey]

To give you the service you deserve, we’ve made all calls made to O2 Customer Service from O2 Pay Monthly mobiles totally free. This also applies if you’re calling from abroad too. Please note - calls are charged if using a landline, an O2 Pay and Go mobile or another network's mobile.

If you purchased your mobile from an O2 store please call 0870 241 0202 or 202 from your mobile. Our phone service is open 8:00am - 8:00pm Monday to Friday and 9:00am - 6:00pm at weekends.If you purchased your mobile through O2.co.uk or by phone please call
0870 600 3009. Our phone service is open 8:00am - 9:00pm Monday to Friday and 8:00am - 8:00pm at weekends.

[calforba]

Called 02 - they say that you have a month to return a handset for direct replacement. After the month, the set gets sent away for repairs. Because I got it from a shop they say I need to go back to the shop to effect the return - preferably the same shop. Thanks for the help... hopefully it was just a bad set...
best
C

[neilm]

OK- hope they get you sorted when you get home