Question: usb connection problem

[artyomlord]

can anyone help with my htc touch cruise? i cant connect device to pc!
pc dont recognize it, but charge!

i installed/reinstalled active sync nothing change!


please help me!

[narci]

Try pulling it off then back again. If that doesnt work maybe the usb may have some problem or your pc wont recognize it. Are you a vista user?

[Michael_Mcr]

Originally Posted by artyomlord

can anyone help with my htc touch cruise? i cant connect device to pc!
pc dont recognize it, but charge!

i installed/reinstalled active sync nothing change!


please help me!

The fact that it is charging ok confirms that the USB port and cable are functional and even if there is no actisync pairing set-up yet, the pc should still see it as an unknown device.

But it isnt, so the pc and mobile device arnt communicating, which suggests a comms / protocol problem.

Really need more details, but as a starting point, check the state of the tick box in Start > Settings > Connections > USB to PC > "Enable advanced network functionality"

I know from experience that can scupper the device being recognised - try it both checked and unchecked ( you might need to soft reset the mobile device each time - i cant remember)

Michael

[narci]

Thanks for the help. I am just trying to answer and maybe i can help but you answered it very well obviously because you are expert of all this.

Thanks

[kakarothusain]

My friend was also suffering from the same problem and after sometime he found that his usb cable was not working properly so please check whether your usb cable is working properly or not..

[pdauser]

Had the same problem, was nothiong to do with PC, cable or PPC, download drvupdate_x86.exe which is the Windows Mobile Device Center software, install and reboot. Solved my problem after many hours of hair pulling.