Question: Email/Internet Stopped Working

mitch · 13-06-2008, 11:55 AM

Hi All,
Having set up my Orbit 2 through O2 a few months ago, email & internet were working fine. This morning sundenly I can't connect. Tried turning off & on again, still the same error message 'error synchronising'. As far as I can see my settings are the same, I even re-installed from Sprite backup, still with no joy. I looked at the Comm Manager & my Data Connection is greyed out. I'm sure it's normally set to On. Any ideas anybody?
Mitch

fowljr · 13-06-2008, 02:05 PM

Hi mitch. Have you tried a soft reset? I've found that my devices do this occasionally and a soft-reset can sort it out.

waveydavey · 13-06-2008, 02:11 PM

If he's reinstalled from sprite I would think so. Did you hard reset? Might be worth a call to O2 to make sure you still have a data allocation?

mitch · 13-06-2008, 02:26 PM

It's started working now! Bloody O2.
Always a problem when you're waiting for an email.
Thanks all
Mitch

debonairone · 13-06-2008, 02:26 PM

I think a phone call is worth the minor annoyance of it... Could be an issue on their part... Also as already mentioned, they can check the provisioning on your service...

Spuddey · 13-06-2008, 03:12 PM

O2 had a national problem this morning - I had exactly the same problem and was considering a hard reset! Our account manager managed to confirm the problem however and it came back on in Nottingham about 2-3 hours ago.

Spuddey

windows · 13-06-2008, 05:40 PM

Ah ha glad it was not me, I soft reset 5 times and reset my connection twice until I decided the problem was at their end!