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Re: O2 Xda Serra
Hello,
I spoke to O2 retentions today as I am due up an upgrade. Originally my intention was to redue monthly costs and stick with my Orbit 2, but I saw a colleague's XDA Serra and really like the look of these, so I have revised this objective to cutting monthly costs and getting an XDA Serra. The girl I spoke to in retentions was very unhelpful, she offered me a handset free retention deal the same as you can get if you are opening a new O2 account. On the XDA front, she said that retentions do not have this phone yet and they don't know when they would be getting it and was therefore unable to talk about deals. Can it really be the case that new customers can order this phone from the O2 online shop or by visiting an O2 shop, but existing customers cannot? It all seems very strange to me, so on the basis of the poor deals she was offering I asked for my PAC code and gave 30 days notice. During this time I will have to decide what to do.
Any insight into how I can have a sensible conversation with O2 retentions about the XDA Serra?
Thanks,
James
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